Effective Date: 22-07-2026
Thank you for shopping with AA Luxury Jewels. We strive to provide high-quality imitation jewellery, pearl jewellery, Korean hair accessories, and fashion accessories. Please read our Refund & Return Policy carefully before making a purchase.
1. Return Eligibility
You may request a return only if:
- You receive a damaged product.
- You receive a defective product.
- You receive the wrong item.
- You receive an item with missing parts or accessories.
To be eligible for a return, you must contact us within 48 hours of receiving your order.
2. Non-Returnable Items
For hygiene and quality reasons, the following items are not eligible for return or exchange unless they arrive damaged or incorrect:
- Korean Hair Accessories
- Earrings
- Pearl Jewellery
- Customized or Personalized Products
- Clearance or Sale Items
- Gift Cards (if applicable)
Products that have been used, worn, altered, or damaged after delivery are not eligible for return.
3. Return Conditions
Returned products must:
- Be unused and unworn.
- Be in their original condition.
- Include the original packaging, tags, and accessories (if any).
- Be securely packed to avoid damage during return shipping.
4. How to Request a Return
To initiate a return:
- Contact our customer support within 48 hours of delivery.
- Share your order number.
- Provide clear photos or videos showing the issue.
- Wait for our team to review and approve your request.
- Once approved, we will provide return instructions.
5. Refund Policy
After we receive and inspect the returned product:
- Approved refunds will be processed within 5–7 business days.
- Refunds will be credited to the original payment method used during purchase.
- Shipping charges (if applicable) are generally non-refundable unless the error was on our part.
6. Exchange Policy
We offer exchanges only in the following cases:
- Damaged products.
- Defective products.
- Incorrect products received.
Exchanges are subject to product availability. If the requested item is unavailable, a refund or store credit may be offered.
7. Damaged or Incorrect Products
If your order arrives damaged or incorrect:
- Contact us within 48 hours of delivery.
- Share clear photographs or an unboxing video as proof.
- Do not use the product before contacting us.
Failure to provide proof may delay or affect the approval of your claim.
8. Cancellation Policy
- Orders may be cancelled only before they are shipped.
- Once an order has been dispatched, it cannot be cancelled.
- If cancellation is approved before dispatch, the refund will be processed within 5–7 business days.
9. Return Shipping
- If the return is due to our error (wrong, damaged, or defective item), we may arrange or reimburse the return shipping, depending on the situation.
- If a return is approved for any other eligible reason, the customer may be responsible for the return shipping charges.
10. Refund Processing Time
Once your refund is approved:
- Refunds are usually processed within 5–7 business days.
- The time taken for the amount to reflect in your account depends on your bank or payment provider.
11. Contact Us
If you have any questions regarding returns or refunds, please contact us:
AA Luxury Jewels
📞 Phone: +91 9391537919
💳 GPay: 8179271359
✉️ Email: aadhyaaarohi2904@gmail.com